Privacy Policy

Last updated: 14 May 2026

Lighthouse Social (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Lighthouse Social is a digital marketing agency based in the United Kingdom. Our website is lighthouse-social.com. For any privacy-related queries, please contact us at hello@lighthouse-social.com.

2. What Data We Collect

We may collect and process the following personal data:

Identity data: name, job title, company name
Contact data: email address, phone number
Transaction data: details of services purchased and payment history
Technical data: IP address, browser type, device information, pages visited
Marketing data: your preferences for receiving marketing from us
Communications data: any messages or enquiries you send us

3. How We Collect Your Data

We collect data through:

Direct interactions (e.g. filling in a contact form, booking a demo, or purchasing a plan)
Automated technologies (e.g. cookies and similar tracking technologies on our website)
Third parties (e.g. payment processors, analytics providers)

4. How We Use Your Data

We use your personal data to:

Provide and manage the services you have purchased
Process payments and manage your subscription
Respond to enquiries and provide customer support
Send you service-related communications
Send marketing communications where you have consented or we have a legitimate interest
Improve our website and services
Comply with legal obligations

5. Legal Basis for Processing

We process your data on the following legal bases:

Contract: where processing is necessary to fulfil our services to you
Legitimate interests: where we have a valid business reason that does not override your rights
Consent: where you have given us explicit permission (e.g. for marketing emails)
Legal obligation: where we are required to process data by law

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties who assist us in operating our business, including:

Payment processors (e.g. Shopify Payments, Stripe)
Email and communication platforms
Analytics providers (e.g. Google Analytics)
Cloud storage and IT service providers

All third parties are required to handle your data securely and in accordance with applicable data protection law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, client data is retained for 6 years following the end of a contract.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data in certain circumstances
Restrict or object to processing
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@lighthouse-social.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the date of last update shown at the top.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@lighthouse-social.com.